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marketing as transformation

November 21st, 2008

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Back in 2004, I came up with probably my favorite marketing-related insight ever:

"THE MARKET FOR SOMETHING TO BELIEVE IN IS INFINITE."

We are here to find meaning. We are here to help other people do the same. Everything else is secondary.

We humans want to believe in our own species. And we want people, companies and products in our lives that make it easier to do so. That is human nature.

It was a real EUREKA! moment for me. Meaning. A-HA! That's what we are always going to be willing to pay for. And somehow, even in a small way, your product has to be aligned with your customer's never-ending search to find meaning in his or her own life.

Why does most marketing fail, or at least, create unsatisfactory results? Because most marketing is oblivious to this real human drive to find meaning.

Instead, most marketing appeals to rather trivial aspects of human existence. Your bum will look smaller with this product. Your shoulders will look bigger with this product. Your friends will be impressed if they see you using our product. Your living room will smell nicer with this product. You'll save $13.42 if you use our product, instead of their product. Yada, yada, yada...

But as we know, that's not why we really buy most products. Like I said in 2006:

If people like buying your product, it's because its story helps fill in the narrative gaps in their own lives.

Human beings need to tell stories. Historically, it's the quickest way we have for transmitting useful information to other members of our species. Stories are not just nice things to have, they are essential survival tools.

And yes, the stories we tell ourselves are just as important than the stories we tell other people.

Ergo, marketing is not about selling. Marketing is figuring out where your product stands in relation to personal narrative.

So where does your product fit into other people's narrative? How does telling your story become a survival tool for other people? If you don't know, you have a marketing problem.

Narrative gaps. It's all about the narrative gaps.

We find meaning, we fill in the narrative gaps, when we transform ourselves. When we transform from unemployed single mother to world's richest woman [Like what happened to Harry Potter's JK Rowling]. When we go from a size-12 dress to a size-6 dress. When we land our first real job promotion. When we go from single horny guy to happily married father of six. This need to constantly transform ourselves, from one state of being to another, never goes away. We are fluid creatures. We crave re-invention like we crave food or sex. And when we lose the capacity to transform ourselves, when we get stuck in a rut, is when life's meaning starts to dry up.

Fine, I hear you say, that's great if you're selling "transformative" stuff like exercise equipment or Tony Robbins seminars, but w

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